Last updated: 20 June 2026
1. Information We May Collect
Depending on how you use MuExul, we may collect or process the following information:
- account registration details, such as username and email address;
- encrypted or hashed password data;
- IP address, login history, account activity, and security logs;
- game data, such as characters, items, Zen, jewels, resets, levels, rankings, virtual currency, shop activity, and event rewards;
- support messages, bug reports, Discord messages sent to official support channels, or other communications with staff;
- payment/top-up records, transaction references, payment status, and fraud-prevention information where applicable;
- technical data such as browser type, device information, launcher/client update logs, cookies, and website usage data.
2. Why We Use This Information
We use this information to:
- create and manage player accounts;
- allow players to access the website, launcher, and game server;
- save and manage characters, rankings, items, virtual currency, and game progress;
- provide support, password recovery, account protection, and security checks;
- investigate bugs, cheating, exploits, payment abuse, and rule violations;
- process WCoinC top-ups and related support requests;
- improve server stability, website performance, launcher updates, and player experience;
- comply with legal, accounting, tax, fraud-prevention, or regulatory obligations where applicable.
3. Legal Basis
Where applicable, we process personal information based on one or more of the following reasons:
- to provide the service you requested, such as account access and gameplay;
- to protect the server, players, staff, and community from abuse or fraud;
- to comply with legal obligations;
- with your consent, where consent is required, such as certain optional cookies or communications.
4. Payments and Third-Party Providers
If WCoinC top-ups or other payment-related services are available, payments may be handled by third-party payment providers. MuExul does not need to store full card details. Payment providers may process your payment information according to their own terms and privacy policies.
5. Cookies
Our website may use cookies or similar technologies for login sessions, security, preferences, website functionality, and optional analytics. Strictly necessary cookies are used to make the website work. Optional cookies, such as analytics or advertising cookies, should only be used where appropriate consent is obtained.
6. Data Sharing
We do not sell player personal information. We may share limited information with service providers where needed to operate MuExul, such as hosting providers, email delivery providers, security tools, payment providers, or technical support tools.
We may also share information if required by law, to prevent fraud or abuse, to protect our rights, or to protect players and the community.
7. Data Retention
We keep information only for as long as needed for account operation, server security, support, legal obligations, accounting, fraud prevention, dispute handling, and project administration.
Some logs and backups may remain for a limited period even after an account is deleted, especially where needed for security, fraud prevention, chargeback handling, or legal compliance.
8. Security
We use reasonable technical and organisational measures to protect player information, including password hashing/encryption where applicable, server access controls, backups, and security monitoring. However, no online service can be guaranteed to be completely secure.
9. Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal information. You may also have the right to withdraw consent where consent is the legal basis for processing.
To make a privacy request, contact us through our official support channels. We may need to verify your identity before completing a request.
10. Complaints
If you have concerns about how your personal information is used, please contact us first so we can try to resolve the issue. Depending on your location, you may also have the right to complain to your local data protection authority.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of MuExul after changes means you accept the updated policy.
12. Contact
For privacy questions, account data requests, or complaints, contact us through the official MuExul website or Discord support channels.
13. Disclaimer
MuExul is a private fan-made server and is not affiliated with, endorsed by, or sponsored by Webzen. All trademarks, names, game assets, and related materials belong to their respective owners.
MuExul — Rise Beyond Exile